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Frequently Asked Questions

How long will it take to receive my order?

We aim to process and deliver all orders within 2-3 business days.

If your order is delayed without prior notice, please reach out to us so we can resolve the issue.

What payment methods are available?

We offer the below payment methods:

✦ Visa & Mastercard via Ziina
✦ Installments via Tabby
✦ Cash on Delivery

Can I return my item(s)?

We do not accept returns or offer refunds unless the item you received is damaged.

Please make sure to take a video when unboxing and reach out to us if your item is damaged.

Are your products authentic?

All our products are 100% authentic as we purchase them directly from the original supplier and authorized resellers while keeping the receipts.

Should you wish to confirm the authenticity, feel free to reach out to us here or on instagram.

What is the shipping cost? And do you ship internationally?

We ship to all emirates within the UAE for the price of 25 AED.

We don't offer international/GCC shipping at the moment but aim to include it in the future.

Can I order products that are not available on the store?

If there is a specific item you want, you can contact us with details of the item(s) you would like to see in our store.

We will go over your request and let you know if we can fulfill it.